Our guarantee
We offer 100% compliance with the relevant Australian law. Generally speaking, this means the retailer who sold you the goods or services must sort out the problem. If something goes wrong, you have the right to insist that we fix it.Sales support
We pride ourselves on our amazing sales support. All of our staff are active hobby enthusiasts and we are here to help with any enquiries you may have. If we don't have an answer, we'll direct you to someone in the hobby scene who will.
Returns and Refunds
If the product you have received is incorrect or not as described on the website then we will pay for return postage back to us and send a replacement item or provide a refund.
If you have changed your mind about the purchase then it is your responsibility to return the item to us at your cost and we will provide a refund, excluding any postage charges, providing the item is in it's original packaging and in a sell able condition.